At Mobile DNA Group, we are committed to delivering accurate and professional DNA testing services. Since our services are conducted in person and do not involve home test kits, our refund policy is as follows:
1. Refund Eligibility
Refunds may be granted under the following conditions:
- Service Cancellation: If you cancel your appointment at least 24 hours before the scheduled time, you may be eligible for a refund, minus any administrative fees.
- Service Unavailability: If Mobile DNA Group is unable to perform the service due to unforeseen circumstances on our part, you are entitled to a full refund.
2. Non-Refundable Circumstances
Refunds will not be issued under these conditions:
- Late Cancellations: Appointments canceled within 24 hours of the scheduled time are non-refundable.
- Missed Appointments: Refunds will not be granted if you fail to show up for your scheduled appointment.
- Completed Services: Once the DNA collection process has been completed, refunds are not available.
3. Rescheduling Policy
If you are unable to attend your appointment, you may reschedule at no additional charge by contacting us at least 24 hours in advance.
4. How to Request a Refund
To request a refund, please contact our customer service team at contactus@mobilednagroup.com. Include your appointment details and the reason for your request. Refunds may take up to 7–10 business days to process.
At Mobile DNA Group, we prioritize professionalism and client satisfaction. For further questions or assistance, please don’t hesitate to reach out to us via email at contactus@mobilednagroup.com or call us at (954) 754-0175.